Privacy Policy

RB Home Care (“we,” “our,” “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services — including but not limited to AC Repair Services, Washing Machine Repair Services, and Commercial AC Cleaning Services.

Information We Collect

We may collect and process the following types of personal information:

When You Use Our Contact Form
To schedule and fulfill your service request, we collect:

  • Name – To personalize our communication

  • Phone Number – For service updates and confirmations

  • Address – To deliver on-site repair services

  • Service Details – To better understand your needs

How We Use Your Information

We use your information solely for:

  • Communicating with you about your service requests

  • Scheduling and providing repair services

  • Managing service history and support records

  • Processing payments securely

  • Enhancing your overall customer experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Additional Data We May Collect

  • Personal Identification Information – Name, phone number, email address, and mailing address

  • Service Information – Booking details, service history, and equipment details

  • Payment Information – Card details and transaction records

  • Technical Information – IP address, browser type, and operating system

Purpose of Data Use

We may process your data to:

  • Service Delivery – Schedule service, dispatch technicians, and improve service quality

  • Customer Support – Handle your queries and follow-ups

  • Communication – Notify you about service status or policy changes

  • Payments – Process your transactions securely

  • Marketing (Optional) – Send updates and promotions only with your consent

How We Share Your Information

We share information only under the following circumstances:

  • Trusted Service Providers – For payment processing, analytics, and email communications

  • Legal Obligations – When required by law or government authorities

  • Business Transfers – In case of a merger, acquisition, or sale of assets

Data Security

We follow industry-standard security measures to protect your data, including:

  • Encryption protocols

  • Access control systems

  • Secure servers

These measures help prevent unauthorized access, alteration, or disclosure of your information.

Your Rights

You have the right to:

  • Access – Request details about the data we hold

  • Correction – Update inaccurate or outdated information

  • Deletion – Request data removal (subject to legal requirements)

  • Objection – Opt out of certain data uses, including marketing

  • Restriction – Limit how we process your data

To exercise these rights, contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand usage patterns. You can manage or disable them via your browser settings at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Phone: +91 8111011818
Email: info@callmyservice.in